Definitions

“Service delivery” for this indicator refers to programs or services that are provided either to the general public or to specifically targeted groups of citizens, either fully or partially using government resources. This includes services such as education and training, health care, social and community support, policing, road construction and maintenance, agricultural support, water and sanitation, and other services. It excludes those services provided on a commercial basis through public corporations. It also excludes policy functions, internal administration, and purely regulatory functions undertaken by the government, although performance data for these activities may be captured for internal management purposes. It also excludes defense and national security. A “service delivery unit” is defined as the unit that is delivering “frontline” services such as schools or primary health care clinics.

“Performance information” refers to output and outcome indicators and planned or achieved results against those indicators. Output indicators measure the quantity of outputs produced or services delivered or planned. Outcome indicators measure the outcome, impact, or effectiveness of the services and their outputs. More advanced performance measurement systems may also seek to assess the gender responsiveness of budget resources through collecting and analyzing gender disaggregated data on outputs and outcomes.